If you are employed by a government or not-for-profit organization, you may be able to receive loan forgiveness under the Public Service Loan Forgiveness Program

What is qualifying employment?

Qualifying employment for the PSLF Program is not about the specific job that you do for your employer. Rather, it is about who your employer is. Employment with the following types of organizations qualifies for PSLF:
  • Government organizations at any level (federal, state, local, or tribal)
  • Not-for-profit organizations that are tax-exempt under Section 501(c)(3) of the Internal Revenue Code
  • Other types of not-for-profit organizations that provide certain types of qualifying public services
Serving in a full-time AmeriCorps or Peace Corps position also counts as qualifying employment for the PSLF Program. 
The following types of employers do not qualify for PSLF:
  • Labor unions
  • Partisan political organizations
  • For-profit organizations
  • Non-profit organizations that are not tax-exempt under Section 501(c)(3) of the Internal Revenue Code and that do not provide a qualifying service

What is considered full-time employment?

For PSLF, you are generally considered to work full-time if you meet your employer’s definition of full-time or work at least 30 hours per week, whichever is greater.
If you are employed in more than one qualifying part-time job at the same time, you may meet the full-time employment requirement if you work a combined average of at least 30 hours per week with your employers.
For borrowers who are employed by not-for-profit organizations, time spent on religious instruction, worship services, or any form of proselytizing may not be counted toward meeting the full-time employment requirement.


Which types of federal student loans qualify for PSLF?

A qualifying loan for PSLF is any loan you received under the William D. Ford Federal Direct Loan (Direct Loan) Program.
You may have received loans under other federal student loan programs, such as the Federal Family Education Loan (FFEL) Program or the Federal Perkins Loan (Perkins Loan) Program. Loans from these programs do not qualify for PSLF, but they may become eligible if you consolidate them into a Direct Consolidation Loan. However, only qualifying payments that you make on the new Direct Consolidation Loan can be counted toward the 120 payments required for PSLF. Any payments you made on the FFEL Program loans or Perkins Loans before you consolidated them don’t count.
If you have both Direct Loans and other types of federal student loans that you want to consolidate to take advantage of PSLF, it’s important to understand that if you consolidate your existing Direct Loans with the other loans, you will lose credit for any qualifying PSLF payments you made on your Direct Loans before they were consolidated. In this situation, you may want to leave your existing Direct Loans out of the consolidation and consolidate only your other federal student loans.
If you don’t know which types of federal student loans you have, log in to My Federal Student Aid to get that information. Generally, if you see a loan type with “Direct” in the name on My Federal Student Aid, then it is a Direct Loan; otherwise, it is a loan made under another federal student loan program.


What is a qualifying monthly payment?

A qualifying monthly payment is a payment that you make
  • after October 1, 2007;
  • under a qualifying repayment plan;
  • for the full amount due as shown on your bill;
  • no later than 15 days after your due date; and
  • while you are employed full-time by a qualifying employer.
You can make qualifying monthly payments only during periods when you are required to make a payment. Therefore, you cannot make a qualifying monthly payment while your loans are in
  • an in-school status,
  • the grace period,
  • deferment,
  • forbearance, or
  • default.
Your 120 qualifying monthly payments do not need to be consecutive.
If you make a monthly payment for more than the amount you are required to pay, you should keep in mind that you can receive credit for only one payment per month, no matter how much you pay. You can’t qualify for PSLF faster by making larger payments. However, if you do want to pay more than your required monthly payment amount, you should contact your servicer and ask that the extra amount not be applied to cover future payments. Otherwise, you may end up being paid ahead, and you can’t receive credit for a qualifying PSLF payment during a month when no payment is due.
There are special rules that allow borrowers who are AmeriCorps or Peace Corps volunteers to use their Segal Education Award or Peace Corps transition payment to make a single “lump sum” payment that may count for up to 12 qualifying PSLF payments.
The best way to ensure that you are making qualifying payments is to sign up for automatic debit with your loan servicer


What is a qualifying repayment plan?

Qualifying repayment plans include all of the income-driven repayment plans (plans that base your monthly payment on your income) and the 10-year Standard Repayment Plan.
Even though the 10-year Standard Repayment Plan is a qualifying repayment plan for PSLF, you will not receive PSLF unless you make the majority of your 120 qualifying monthly payments under an income-driven repayment plan. If you are in repayment on the 10-year Standard Repayment Plan during the entire time you are working toward PSLF, you will have no remaining balance left to forgive after you have made 120 qualifying PSLF payments. Therefore, if you are seeking PSLF and are not already repaying under an income-driven repayment plan, you should change to an income-driven repayment plan as soon as possible.
Be sure to read about the pros and cons of income-driven repayment plans before deciding to repay your federal student loans using those plans.


How do I know I’m on the right track to receive PSLF?

Because you have to make 120 qualifying monthly payments, it will take at least 10 years for you to become eligible for PSLF. To help you determine if you are on the right track as early as possible, we have created an Employment Certification for Public Service Loan Forgiveness form (Employment Certification form) that you can submit periodically while you are working toward meeting the PSLF eligibility requirements. We will use the information you provide on the form to let you know if you are making qualifying PSLF payments.
Although you are not required to do so, we encourage you to submit the Employment Certification form annually or whenever you change jobs, so that we can help you track your progress toward meeting the PSLF eligibility requirements. If you do not periodically submit the form, then at the time you apply for forgiveness you will be required to submit an Employment Certification form for each employer where you worked while making the required 120 qualifying monthly payments.
If you would like us to track your progress as you work toward making the 120 qualifying monthly payments for PSLF, send the completed form, with your employer’s certification, to FedLoan Servicing (PHEAA), the U.S. Department of Education’s federal loan servicer for the PSLF Program.
We will take the following actions after we receive your Employment Certification form:
  • We will review your Employment Certification form to ensure that it is complete, and to determine whether your employment is qualifying employment for the PSLF Program.
  • We will notify you if the form you submitted is incomplete or if we cannot determine, based on the information provided on the form, whether your employment qualifies. We may ask you to provide additional information or documentation to help us determine whether you were employed by a qualifying public service organization.
  • If we determine that your employer is not an eligible public service organization, we will notify you that your employment does not qualify. If you believe there is additional information that would establish the eligibility of your employer, you will have the opportunity to provide that information.
  • If we determine that your employment qualifies, and if some or all of your federal student loans that are owned by the U.S. Department of Education are not already serviced by FedLoan Servicing (PHEAA), those loans will be transferred to FedLoan Servicing (PHEAA). You will then have a single federal loan servicer for all of your federally held loans. You will receive a notice if your loans are transferred.
  • If we determine that your employment qualifies, we will then review your payment history (including any payments you made to another federal loan servicer before your loans were transferred) to determine how many payments made during the period of employment certified on the Employment Certification form are qualifying monthly payments for PSLF. We will then inform you that your employment qualifies and notify you of the total number of qualifying payments you have made, and how many payments you must still make before you can qualify for PSLF.


Will I automatically receive PSLF after I’ve made 120 qualifying monthly payments? 

No. After you make your 120th qualifying monthly payment, you will need to submit the PSLF application to receive loan forgiveness. The application is under development and will be available prior to October 2017, the date when the first borrowers will become eligible for PSLF. You must be working for a qualified public service organization at the time you submit the application for forgiveness and at the time the remaining balance on your loan is forgiven. 
Note that loan amounts forgiven under the PSLF Program are not considered income by the Internal Revenue Service. Therefore, you will not have to pay federal income tax on the amount of your Direct Loans that is forgiven after you have made the 120 qualifying payments.
We look forward to working with you while you learn more about PSLF and work toward your goal of making 120 qualifying payments. If you have any more questions, look at the PSLF fact sheet and the PSLF Q&A document or contact your federal loan servicer. If you don’t know the loan servicer for your federal student loans, visit My Federal Student Aid.

source: studentaid.ed.gov

If you’re in a dispute about your federal student loan, contact the Federal Student Aid Ombudsman Group as a last resort

If you’ve completed the steps to resolve your loan dispute and you still are not satisfied, you may need to contact the Federal Student Aid (FSA) Ombudsman Group of the U.S. Department of Education (ED). The Ombudsman Group is a neutral, informal, and confidential resource to help resolve disputes about your federal student loans.
How can the Ombudsman Group help me?
They can help you
  • resolve discrepancies with loan balances and payments;
  • explain loan interest and collection charges;
  • identify options for resolving your issues related to consolidation, service quality, default status, bankruptcy, income tax refund offsets, and other concerns;
  • clarify requirements for loan deferment or forbearance and loan cancellation or discharge; and
  • identify loan repayment options.
They do not
  • automatically take your side in a complaint;
  • make binding decisions or overturn the decisions of other entities;
  • accept complaints about grants;
  • accept complaints about private student loans;
  • accept complaints when ED has already begun formal or legal investigations;
  • accept loan payments or process deferment, forbearance, or discharge requests (you must contact your loan servicer or collection agency directly);
  • replace regular or formal channels of problem resolution within ED; or
  • testify or serve as a witness.
How do I get prepared before contacting FSA’s Ombudsman Group?
Take the following steps to help you prepare for a discussion with the Ombudsman Group.
    1. Complete the relevant information on the Ombudsman Information Checklist.
    2. Clearly think about your desired outcome. Answer the following questions:
    • What is the problem?
    • What is your expectation?
    • What is preventing you from resolving your issue?
    • Are you willing to complete the necessary actions to achieve your desired outcome?


How do I contact the Ombudsman Group?

If you’ve completed the preparation steps above, and you have done everything you can to resolve your dispute, contact the Ombudsman Group through one of these methods:
Postal Mail  :
U.S. Department of Education

FSA Ombudsman Group
830 First Street, N.E., Mail Stop 5144
Washington, DC 20202-5144

Phone:
1-877-557-2575
Fax:
202-275-0549

Or complete the secure and confidential Ombudsman Assistance Request Form. Remember, the Ombudsman Group can help resolve disputes about federal student loans. If you have a dispute about your private student loan, contact the Consumer Financial Protection Bureau.

What if I want to give permission for somebody else to act on my behalf?

If you’d like somebody else, such as a family member or friend, to work directly with the Ombudsman Group regarding your student loan issue, then complete this Privacy Release Statement & Third Party Release Form (.doc) orPrivacy Release Statement & Third Party Release Form (PDF). If you have already given your representative power of attorney, then they may submit that (to the address or fax number listed in the table above) as proof of your authorization to act on your behalf.


What can I expect after I request assistance from the Ombudsman Group?

You can expect the FSA Ombudsman Group to
  • research your problem and review any supporting information you share;
  • work with you and other offices within ED, your school, your lender, your loan guaranty agency, and the loan servicer or collection agency;     
  • assist you in identifying and evaluating your options for resolving specific concerns; and
  • when necessary, refer you to the appropriate office or organization.
Ombudsman process chart


Where can I get additional information?

Here are some resources that might provide more help with your loan.

Repaying Federal Student Loans

Understanding Terms

Stafford Loan:  Stafford Loans are loans granted from the Federal Government to undergraduate and graduate students to pay for higher education.  Stafford Loans can be subsidized or unsubsidized, are granted based on financial need (though nearly all middle and lower class families will qualify), and have a wide variety of repayment options.  Stafford Loans are different from Perkins Loans and PLUS Loans.
Perkins Loans:  Perkins Loans are another form of Federal Student Loans granted to students based on financial need.  Perkins Loans are subsidized and offer better terms for repayment.
PLUS Loans:  PLUS Loans are a form of Federal Student Loans granted to graduate students and parents of undergraduate student.  PLUS loans can be for the entire remaining cost of tuition after other loans.  When parents take loans to pay for their undergraduate children, then it is the parents’ responsibly to repay the loans.
Subsidized and Unsubsidized:  Subsidized loans are loans where the interest is paid by the Federal Government while you are enrolled in school, during the loan’s grace period, and during periods of deferral.  Unsubsidized loans do not get this benefit, and interest will be added to the loan’s principle during these periods.  The amount of your loan that that will be considered subsidized is determined by your financial need.
Consolidation:  Consolidation is when you combine your federal loans so that you only need to make a single monthly payment.  When you consolidate your loans, your new interest rate will be an average of the rates of the consolidated loans.  Consolidation will simplify and likely reduce your monthly payments but may have negative affects when combining different loan types.  For example, Perkins Loans are granted a 9 mouth grace period, but a consolidated loan is granted only the 6 month grace period of Stafford Loans.
Grace Period:  The grace period is a time after you finish your education before you have to start making loan repayments.  For most loans the grace period is 6 months; for Perkins Loans it’s 9 months.
Loan Forgiveness, Cancellation and Discharge:  Loan forgiveness, loan cancellation, and loan discharge all mean that your loan payments will end and your remaining balanced will be erased.  The difference between the terms is mostly in technicalities.  Cancellation is a general use term, forgiveness is a positive term (public service loan forgiveness, teacher loan forgiveness), and discharge generally relates to hardship situations (bankruptcy discharge, death discharge).
Deferment and Forbearance:  Both deferment and forbearance mean that you don’t have to make loan payments temporarily or are granted reduced loan payments.  Deferment is granted in certain situations, such as re-enrolling in school or entering active military duty.  It can also be granted in certain types of financial hardship situations.  Forbearance may be granted if you suffer an economic hardship, but not a type that qualifies for deferment -- such as a period of illness.

Repayment Plans

Standard Repayment Plan:  Under the Standard Plan you’ll pay a fixed amount monthly until the loan is paid off.  The repayment period will be between 10 and 30 years, depending on the size of the loan.  This is the default plan for most former students.  For those who can afford the monthly payments, it is the best option over the long term. It has the shortest repayment period, so that you’ll pay less interest.
Graduated Repayment Plan:  Under the Graduated Plan your monthly payments will start low, possibly as low as $50, and rise every two years. By the end the period your monthly payments will be higher than under the Standard Plan.  This plan is good if you are not making much money after finishing school but know that you’ll be making more in the future.
Extended Repayment Plan:  Under the Extended Plan you’ll make payments over a longer period of time, but each payment will be lower than under the Standard Plan.  The longer payment period means you’ll pay more in interest over the long run, but this plan can be helpful if you don’t have the resources to meet the Standard Plan’s payments.
Income-Based Repayment Plan (IBR):  Under the IBR Plan you pay a portion of your monthly discretionary income (about 15%) for 20 or 25 years. Then your remaining loan is usually forgiven.  This option is only for those who show they are experiencing financial hardship and only for as long as they’re experiencing it.
Income-Contingent Repayment Plan (ICR):  Under the ICR Plan you pay a portion of your monthly discretionary income (about 20%) for 25 years. Then your remaining loan is usually forgiven.  This option is similar to the IBR Plan except you don’t have to prove financial hardship to qualify.
Pay as You Earn Repayment Plan:  Under the Pay as You Earn Plan you pay a portion of your monthly income (about 10%) for 20 years. Then your remaining loan is usually forgiven.  Similar to the IBR Plan, this option is only for those who show they are experiencing financial hardship and only for as long as they’re experiencing it.  This option is available only to people who borrowed after Oct. 1, 2007.
link is external)

Loan Deferment and Forbearance

There are a number of situations where you may not be able to make loan payments for a period of time.  When this happens there is the option to defer your loan payments to help you from defaulting on your loan.  You can look here for of list of what qualifies for deferment(link is external)

Deferment will generally last for as long as you meet the qualifications, though there is a three year limit in some categories.  To get a deferment you will have to fill out the right forms with your loan servicer, which is often a private firm managing your loans for the government.  The forms should be available on the firm’s website or can be sent you if you request them by phone.

Forbearance is when you can’t make your loan payments but don’t qualify for deferment.  Forbearance has a limited period, no more than 1 year.  Most cases of forbearance are for unforeseen events, such as illness or other sudden financial hardship, and the decision to grant it will be with the loan servicer.  There are some situations where the servicer has to grant forbearance(link is external)

To get a forbearance you will have to fill out the right forms with your loan servicer.  The forms should be available on the servicer’s website or can be mailed to you if you request them by phone.

Loan Forgiveness, Cancellation and Discharge


The two most common types of loan forgiveness are public service loan forgiveness and teacher loan forgiveness.  For the public service loan forgiveness you must have made at least 120 payments on your loan, and your loan must not be in default.  Most non-elected government and municipal public service jobs will qualify.  For the teacher loan forgiveness you must teach in a public school for at least 5 years and your loan must not be in default.

A loan can be discharged if the borrower dies(link is external)

 or become permanently disabled and therefore cannot earn a living.  In this case the borrower or his estate will have to provide the proper paperwork to the loan servicer.  In a very narrow range of situations, the loan can also be discharged if the borrower declares bankruptcy(link is external)

But the general rule is that student loans cannot be discharged in bankruptcy, so it would be a good idea to discuss this with a lawyer before attempting the bankruptcy route.

A loan can also be discharged or partially discharged if a school committed fraud with your loan such as:
  • signing your loan paperwork without your permission,
  • certifying you for a course even though the school was aware you were unqualified, or
  • knowing that you will be incapable of getting a job in the trade once you graduated. 
You should also be able to get a discharge  if you were a victim of identity theft, where someone else took out a loan in your name without your knowledge.

More Resources

The U.S. Depatment of Education provides helpful information about loan repayment(link is external)


The Ombudsman helps people who have exhausted attempts to resolve issues on their own.  This program is limited to Federal student loans.

For more information on other types of student loans, try the Consumer Financial Protection Bureau(link is external)


The Finance Authority of Maine also fields questions about student loan repayment. Go here for contact information(link is external)

source: ptla.org